Exporting Case Study - KH Chemicals

KH Chemicals, a global trader of chemical products with headquarters in the Netherlands and multiple international offices, required a faster, more reliable way to manage export documentation.

Following their acquisition by Ravago Chemicals, a large number of their shipments shifted from Rotterdam to warehouses in Belgium. This sharply increased the volume and complexity of their export declarations and support was required.

The team needed a system that could handle both Dutch and Belgian export documents, reduce delays, and offer consistent service

Looking for an alternative to customs brokers, they approached Pincvision’s Exportdocuments.com webshop to support their growing operational needs.

The challenge

KH Chemicals previously relied on a mix of internal tools and third-party customs agents, particularly in Belgium. This resulted in several challenges:

• Long waiting times: paperwork from Belgian agents could take the entire day, even when trucks were already waiting, leading to downtime.
• Inconsistent service levels: different agents meant varying reliability.
• Manual, repetitive data entry: information had to be entered into multiple systems, slowing the team down.
• Rapidly increasing workload: monthly export requests grew from around 10 to over 60 as more shipments moved to Belgium.
• Belgian customs complexity: fines were often issued upfront before disputes could be resolved.

The operations team needed a user-friendly solution that would streamline paperwork, remove dependency on agents and crucially, keep pace with growing demand.

The solution

KH Chemicals implemented the Pincvision Exportdocuments.com webshop for both Netherlands and Belgium, significantly extending their use of the export documentation platform.

The system offered:

• Fast, easy-to-use workflows for export declarations.
• Real-time feedback from customs and Pincvision’s customer service team.
• Customised fields such as previous document numbers and warehouse codes, tailored specifically to KH Chemicals’ needs.
• Address book and product templates to reduce manual typing.
• Scalable performance, allowing the team of 20 to work daily in the system without delays.
• Self-managed export declarations

The export declaration software quickly replaced the need for third-party agents and became the central tool for their export documentation.

The outcome

Using the webshop has delivered clear benefits to KH Chemicals, notably:

• A major reduction in waiting times, allowing trucks and containers to move without delay.
• A six-fold increase in volume, from roughly 10 monthly requests to 60–70, all handled smoothly.
• Significant cost savings, as external customs agents are no longer required for Belgium.
• A strong working relationship, with customer service offering fast support and implementing system improvements based on real user feedback, bespoke to our requirements.

KH Chemicals is now exploring deeper system integration, including potentially sending shipment data automatically from their Business Central ERP straight into the Pincvision platform.

Wesley Teque, Export & Customs Operations, said:
“Overall, we are very happy with the system. It’s easy to use, very user-friendly, and the whole team works with it every day. Our number of requests has grown a lot and the system scales with us.
The support has been fantastic - if something needs changing, it’s handled quickly and even customised for our needs. It has enabled us as a business to work far more efficiently.”

Open a free account with us today and set up your platform ready to export.