Frequently Asked Questions

A customs declaration is a unique document and is issued only once. Did you make a mistake while filling it out, and it was still approved by Customs? Notify our Customer Service team so they can have the document withdrawn for you. You can then request a new document by placing a new order in the webshop.

In our webshop, you can submit declarations for shipments to any country outside the UK. The only condition is that the current location of the shipment is in the United Kingdom.

You fill out your declaration(s) yourself in our webshop. After payment, we will process your order. We check for completeness (whether all required information is filled in). Then, we send your declaration digitally to Customs.

You will receive a response to your order within a few minutes. If your declaration is approved, we will send you the export declaration by email. You will also find it in your Order Overview. With this document, including the unique MRN number, your shipment is ready to depart to the office of exit.

If you have any questions during the order process, please contact our Customer Service team. They will assist you through the application. They can also help you determine the correct HS code/goods code or answer other questions!

LRN

A Local Reference Number (LRN) is a unique number that remains associated with the declaration throughout the process. For clarity, this is not the declaration number. An LRN must be assigned to the declaration by the declarant before submission. This LRN can be used as a search key to retrieve the declaration when the declarant or their representative reports to Customs.

MRN

When Customs accepts the declaration, the system assigns a unique number, the so-called Movement Reference Number (MRN), to the declaration. You must then mention the MRN on all documents related to the declaration. The MRN consists of 18 alphanumeric characters. After acceptance, you can find the MRN in your order overview in our webshop.

To create a free account in our webshop, click the "Create Account" button at the top right. Fill in your company details. You will then receive an email from us. Set a password via the link in the email and fill in the additional company details. You now have access to your account. To activate your account, you need to upload a few company documents:

• Authorization form
• Extract from the Chamber of Commerce

Once you have uploaded your company documents, our Customer Service team will verify them. After verification, your account will be ready for use, and you can start placing your first order.

Delete Account

You cannot delete your account yourself.

Do you want us to delete your account? Send an email to info@exportdocuments.com. We will ensure that your account is promptly removed from our system.

You can easily update your account details by logging in and then clicking on 'View Account Details' in the menu on the left side of your screen. Here, you can directly modify your details.

The only fields you cannot change yourself are your email address and VAT number. If you want to change either of these fields, please send an email to info@exportdocuments.com. We will make the changes for you.

Upon placing an order, you will immediately receive an invoice from us. However, if for any reason you need to cancel your order, you will receive a credit note from us within 14 days. The amount of the credit note will be refunded in the same way you paid.

Export declarations can be submitted 24/7 in the webshop. These are immediately forwarded digitally to Customs. You will usually receive a response within 5 minutes regarding the approval of your declaration. You will receive a confirmation email from us. You can view and (if desired) download your export declaration in your order overview.

Received a discount code from us? You can redeem it at the 'Checkout' step. The discount will be automatically applied to the total amount.

You can find more information about the order process on the page: Ordering in 4 Steps.

Encountering an error message during the order process? That's unfortunate. Please send an email to info@exportdocuments.com with a screenshot of the error message. We will look into it promptly. You can also call our Customer Service Team. We will try to resolve it as quickly as possible.

A complete overview of all your orders, their statuses, and invoices can be found in the 'Order Overview' once you are logged in.

You can find the status of your orders in your order overview. You need to be logged in to access this.

A few common statuses you can have;

Entering - Still in the process of cresting the order in the Webshop

In shopping Cart - waiting in the shopping cart to be confirmed

Submitted - declaration has been submitted to the UK customs authority

Reg Unarrived - the customs entry (declaration) has been registered in the system but the goods have not yet been officially recorded as having arrived at the UK port or airport.

Completed - all order lines have been handled successfully

By ordering your export documents in the Exportdocuments.co.uk webshop, you benefit from various advantages. Learn more on the 'Useful Features' page.

Requesting export documents isn't very difficult, but it does need to be done correctly. To assist you as needed, we offer 3 types of service levels. At the start of the order process, choose the desired service level for that particular order.

Our 3 service levels are:

Full Service
Comfort
Self-Service
Are you requesting an export document for the first time, do you have an urgent shipment that requires you to complete the order process as quickly as possible, or are you very experienced in preparing documents? Choose the service level you need for each order and receive extra support from our specialist or enjoy a discount per request for handling it entirely on your own.

More information about our Service Levels can be found here.

Exportdocuments.co.uk is the platform where you can manage all the export documents you need for your shipment. An account is free, and you can start placing your orders immediately.

The entire order process is completed in 4 steps. You fill in the required information and pay via a monthly invoice. You can also save an order to complete later.

Encountering a problem in our webshop? Please email our Customer Service team. Clearly describe the problem and include your account name in the email. Our staff will respond to your query as quickly as possible.

Need urgent assistance? Call: +31(0)88-4321888.

Please note that our webshop is optimized for the following browsers: Chrome, Firefox, and Edge. The webshop has not been tested for proper functionality in other browsers (including Safari).

Creating an account is free. You then pay per document in the webshop (no additional subscription or license costs). At the start of the order process, the cost of the selected documents is displayed immediately. Transparent and no surprises. Read all the information about our rates here.

When you click 'confirm' your order will be automatically processed. You will receive an invoice for your order(s) at the beginning of the following month.

For each order, you can choose your preferred payment method.

Exportdocuments.co.uk is a trade name of Pincvision UK LTD and is registered with the Chamber of Commerce under number 52871932.

Did something go wrong while completing your order? Call our Customer Service Team: +31(0)88-4321888.

Exportdocuments.co.uk

56 Leman Street
London
E1 8EU
United Kingdom

On our contact page, you'll find all the ways to get in touch with us.

Our webshop is available all year round. However, our Customer Service is closed on the following (Dutch) holidays:

• New Year's Day
• Easter Monday
• King's Day
• Ascension Day
• Whit Monday
• Christmas Day
• Boxing Day

We are open and available by phone from Monday to Friday, 7:30 AM - 4:00 PM (GMT).

If you are not satisfied with any of our products or services, we would like to hear from you. We strive to assist you as effectively and pleasantly as possible.

Please send your complaint to: info@exportdocuments.co.uk and let us know what you are unhappy about. Our Customer Service Team will contact you as soon as possible.